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These terms of service ("Terms") are an agreement between Rab Technologies & Traders LLC, a Wyoming limited liability company ("YallaHajz", "we", "us"), and the business that signs up for YallaHajz ("you", "the Business"). By creating an account or using the service you agree to these Terms. If you sign up on behalf of a business, you confirm that you are authorised to accept these Terms for it.

1. The service

YallaHajz is software that lets your customers book, reschedule and cancel appointments through your WhatsApp Business number, sends booking confirmations and reminders, and gives you a web panel to manage services, staff, hours and bookings. We may improve and change the service over time.

2. Your account

• You must give accurate information and keep it up to date.
• You are responsible for your account, your staff's use of it, and keeping passwords secure.
• Tell us promptly at hello@yallahajz.com if you believe your account has been accessed without permission.

3. WhatsApp and Meta

• The service uses the WhatsApp Business Platform operated by Meta. You need your own WhatsApp Business account and phone number, and you must accept and comply with Meta's and WhatsApp's terms and policies, including the WhatsApp Business Messaging Policy.
• Meta charges fees for some WhatsApp messages. These fees are billed to you by Meta, or passed through to you at cost, and are separate from your YallaHajz subscription.
• Meta may limit, suspend or change WhatsApp features or your number at any time. We are not responsible for Meta's decisions, but we will help you where we reasonably can.

4. Your responsibilities

• Use the service only for lawful purposes and only to communicate with your own customers.
• Send promotional messages only to customers who have agreed to receive them, and respect requests to stop.
• Do not send spam, misleading content or anything that breaks WhatsApp's policies or the law.
• Keep your services, prices, staff and hours accurate so customers are offered correct times.
• You are responsible for the services you provide to your customers and for honouring the bookings they make.

5. Customer data

You control your customers' information. We process it on your behalf to provide the service, as described in our privacy policy. You confirm you have the right to share this information with us and to have us contact your customers on your behalf.

6. Plans, trial and payment

• New accounts may start with a free trial. At the end of the trial you need to choose a paid plan to keep using the service.
• Subscriptions are billed in advance, monthly or yearly, and renew automatically until cancelled.
• You can cancel at any time. Cancellation takes effect at the end of the current billing period. Fees already paid are not refunded, except where required by law.
• We may change prices with at least 30 days' notice. New prices apply from your next billing period.
• Prices do not include taxes unless stated. You are responsible for any taxes that apply to your purchase.
• If payment fails, we may suspend the service after giving you notice.

7. Availability and support

We work to keep the service available and reliable, but we do not guarantee it will be uninterrupted or error-free. Planned maintenance will be announced in advance where possible. Support is provided by email and WhatsApp during our business hours.

8. Our intellectual property

YallaHajz, its software, design and content belong to us or our licensors. You get a limited, non-exclusive, non-transferable right to use the service during your subscription. You may not copy, resell, reverse engineer or misuse the service.

9. Suspension and termination

We may suspend or close an account that breaks these Terms, misuses WhatsApp, puts other users at risk or does not pay. Where reasonable, we will warn you first and give you a chance to fix the problem. After closure you can ask for an export of your booking data within 30 days; after that we may delete it as described in our privacy policy.

10. Disclaimers

The service is provided "as is" and "as available". To the extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

11. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, bookings or data. Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim arose.

12. Indemnity

You agree to cover our reasonable losses and costs arising from your breach of these Terms, your misuse of WhatsApp, or claims by your customers about the services you provide to them.

13. Governing law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law rules. Before starting any formal dispute, both sides agree to try to resolve it informally by contacting each other in writing.

14. Changes to these Terms

We may update these Terms. We will change the "Last updated" date above and notify you of significant changes by email or in the panel. Continuing to use the service after changes take effect means you accept them.

15. Contact

Rab Technologies & Traders LLC
30 N Gould St #29271
Sheridan, WY 82801
United States
Email: hello@yallahajz.com